General Terms and Conditions RO Tours

Here you can find the principle terms of our general terms and conditions. The full general conditions can be downloaded.

• For the delivery of services by RO Tours a specific date and time is agreed upon. Changes in time and place are possible if mutually agreed. RO Tours reserves the right to charge extra costs for this.
• Cancellation of the agreement is possible without costs up and until one month prior to the agreed day of delivery. For cancellations with in 1 month, but more than 14 days before the agreed date will incur a cancellation charge of 50% of the agreed price. Cancellations within 14 days before the agreed delivery date incur a cancellation charge of 100% of the agreed price.
• In case of force majeure on the part of the Counterpart, like accidents or death, the contract can be cancelled without any charges
• Cancellation must be made in writing mentioning the date of delivery
• RO Tours commits itself to the execution of the agreement to the best of its abilities.
• RO Tours commits itself to the execution of the activities within the agreed time span, except in case of force majeure.
• If Counterpart arrives later than agreed at the agreed meeting point, the agreed end time will be observed, or, in case of availability, the agreed time span will be observed. In the latter case extra costs incurred by RO Tours because of this and the extra time will be charged to counterpart
•  RO Tours cannot be held to fulfilling any obligation towards counterpart if it is prevented to do so as a consequence of circumstances outside its control, and cannot be held accountable for either by law, Legal act or common practice
• Payment is due within 14 days after the date of invoicing by a means of payment specified by RO Tours in the currency of the invoice, unless RO Tours specifies otherwise in writing. Payment should be received by RO Tours ultimately 14 days prior to the agreed delivery date, unless specified otherwise.
• RO Tours applies utter care to its programmes. Nevertheless it is possible that counterpart thinks he has a justified complaint. This complaint should be made directly and immediately to the person(s) executing the service and, if possible, on the same day to RO Tours
• Damage or injuries to persons are excluded from RO Tours liability.
• All participants to a walking or bicycle tour organised RO Tours must be in good physical condition and or have a physical condition at the time of participation in the walking or bicycle tour that justifies the reasonable expectation that participation can take place without physical damage or injury, either temporary or permanent as a consequence of it.
•  This rule of thumb formulated under item above does not exclude, but emphasizes, each participant’s own responsibility to ascertain whether he/she is physically capable of completing the walking or bicycle tour without problems.
•  Fines incurred because of traffic violations are the full responsibility of the offender
• Counterpart is obliged to take reasonable precautions while handling bicycles or other items provided. This means that if at the conclusion of the activity, damage has been inflicted on bicycles or other items provided, this will fall under the liability of Counterpart and that costs of repair and other possible related costs will be charged to counterpart.